Conflict In The Workplace: TKI As Conflict Management Resolution Strategies
This managing conflict in the workplace article provides effective
techniques, styles and solutions. Learning how managing conflicts and how to prevent
them will help you avoid workplace headaches. There are also many factors that can
contribute to conflcits. Factors like workplace attitudes, ethics by both management
and employees, dealing with stress and even the lack of professionalism.
There also may be barriers that have blocked
the communication process. Read this article on communication in the workplace that covers the 12 barriers to communicating.
One solid tool that has been around a long time and extremely effective is called
(TKI). Better known as the Thomas-Kilmann's Conflict Mode Instrument.
Understanding when and how to use TKI will help you develope conflict management
strategies. TKI will help you indentify which conflict management style you should
approach with. Using these strategies will ultimately lead you to improved conflict
resolution in the workplace.
Importance Of Effective Conflict Resolution
The underlying problem with conflict in the workplace is its effect on productivity,
performance, workplace stress and especially motivating employees. Workplace conflicts are the kiss of death for employee motivation. Motivating in general has a lot to do with your employees belief and trust in you. So how you effectively resolve them will be critical. Handling conflicts is only one aspect of how to motivate employees.
will always be there no matter what you do. Even the best companies with the best
workplace cultures will have to deal with conflicts. Conflicts in general become
distractions, they will cause you and your employees to lose focus on the task at
hand. The conflict ends up being the focus if its not handled effectively.
Effective conflcit resolution will result in eliminating a particular conflict
from happening again. There will be an increased understanding of how to handle the
process of dealing with conflicts. This will help in the future when another conflict
arises and it will. Increased group cohesion will be created and the team will work
better together. Also the improvement of self knowledge, this will help employees
have a better idea of what their coworkers jobs actually entail. This in turn will
imporve communication thoughout the group.
Where Conflicts Come From
One of the best strategies you can use is to understand where and how a conflict
in the workplace is created. Some conflicts are born out of work related isues like ethics in the workplace.
While others are generated from outside issues. Typical workplace issues can range
from small to large in size. Outside work related issues are derived from problems
at home and in general everyday life worries. These conflict in the workplace outside factors often will effect
employees with more than usally stress. They also tend to have shorter fuse and may
have a changed attitude.
Sources of Conflict In The Workplace
There is a lot of indepth knowledge on the sources of conflicts when it comes
to conflict management training. For example developing improved team building can be an resoultion to current and future conflicts. This sort of training will provide
you all the tools you'll need to conquer the issues above.
Now that you understand the importance of conflict in the workplace and their
possible sources. You can now focus on some techniques and strategies for conflict
resolution in the workplace. As I mentioned early one of the best tools you can use
is TKI. Thomas and Kilmann'S Conflict Mode Instrument will allow
you to choose the best style that fits the conflicting situtation.
There are five styles or approaches in TKI: Competitive style, Collaborative
style, Compromising Style, Accomodating Style and the Avoiding Style. Refer below
for further details on each style.
Thomas-Kilmann'S Conflict Mode Instrument
When it comes to conflict in the workplace, individauls in this stlye will take a firm stand and absolutely will know what they're
after. Their standing and belief mostlikely has resulted from being in a postion of
power, rank and extensive experiences. They also will have the ability to effectively
persuasade others. An competitive style becomes useful in times of emergencies or when
a quick decison must be made. Many times the decision will not be favorable to all the
Keep in mind that these decisions may have negative effects on your employees. They
may feel angered, frustrated and even resentful. So make sure you only make tough
decisions in the most important urgent situations.
People that full into the collaborative stlye will simply try to satisfy everyone.
Their main characteristic is being highly assertive. This type of individual is the
opposite of the competitive style person. They have strong cooperation skills and
speak of everyone as equal and important.
The best use of this stlye is when there are many different viewpoints in order to
get the best solution. There may have been previous conflicts in the workplace or
within a particular group. Or even the situation itself is to important for a simple
Many people take part in a compromising style. This style consists of developing
solutions that will at some point satisfy everyone. The compromising style is often
compared to concessions. Concessions are the giving up of one thing to get another.
You will often find this practice in neogotations of contracts.
Thomas and Kilmann state that this strategy and style is useful when the cost of
conflict is higher than the cost of losing ground. An example of this would be labor
contract neogations that are at a standstill between employees and ownership. To
reach compromise all paties must be willing to give and take to avoid approaching
The accomodating style is all about a willingness to meet the needs of others at
the expense of the persons own needs. The acommodator often knows when to give into
others. They also can be persuaded to surrender their belief when it is not neccessary.
This type of accommodating person is not assertive, but is highly cooperative.
Use this style for conflicts that are more important to the other group. The main
thought here is that workplace unity is more important than winning. Another reason
to use this style is to be in position to collect on a favor you for accommodating.
Just keep in mind that people always don't return favors. Overall this apporach is
unlikely to deliver the best possible outcomes you are seeking.
The avoiding style is all about evading a conflict completely. Characteristics
of this style will include fear of confrontation, delaying important decisions and
accepting default decisions. Also there is a fear of hurting other peoples feelings.
The best time to use this strategy is when victory is impossible or when someone
else is in a better position to solve the problem. In most cases this stlye lacks
any sort of effectiveness.
Another good conflict in the workplace technique is to improve your leadrship skills. No matter how well we think we know things, the ways of doing things change. For more information on leadership skills try this article on the 10 steps for improved leadership.
How to use the Thomas-Kilmann's conflict mode instrument (TKI)
Conflict in the workplace doesn't have to be difficult to defeat. Once you understand
the different styles, you can use them to think about the most appropriate approach or
a combination for whatever issues you have. You may want to take a look at your own
instinctive approach, and learn how you need to change this if necessary. In conclusion
find the right approach that matches the sitiuation, resoves the conflict and still
respects your employees concerns. It also has to be able to repair fragile working
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